14 July 2021- Scientific Thinking brings a win at New Hampshire Industries

capital NHI in white on green background

Without a coach being on site a ‘focus process group’ has had a significant learning at New Hampshire Industries. (All our help has been delivered live online – workshops from the other side of the world by Oscar Roche, mentoring by Sam Wagner from Minnesota.)

A recent experiment was to INCREASE(!) the cycle time of a particular machine. This experiment purpose was aligned with a quality obstacle preventing them achieving the condition they were targeting. Right First Time quality per hour increased, that was predicted and wasn’t a tremendous surprise. What also happened and wasn’t predicted was an increase in the throughput per hour. Why? Because there were less short stops.

This outcome perfectly illustrates what we encourage in practicing the Improvement Kata to develop scientific thinking skills. Identify your challenge then understand where you’re at now. From there, identify a condition to target, then start experimenting. There is no ‘right path’. Just get going and choose a path. But not randomly, rather scientifically! And see what you learn, particularly the unexpected (as was the case at NHI).

Congratulations to the focus process team at New Hampshire Industries for developing their scientific thinking skills via practicing the Improvement Kata.

10 July 2021 - Darren McDonald joins the team


We are excited and pleased to introduce Darren as our latest team member. Darren has actually worked closely with us for some time now, however, we have recently formalised the relationship. Darren can be seen here modelling his new kit that arrived safely across the ditch earlier this week.

25 June 2021- Cabonne Shire Council- measuring employee engagement routinely.

green pyramid with text saying "what do i get?" "what do I give?" "do i belong?" "how can we grow?"

Next week Cabonne Shire Council will ask staff to complete an employee survey. Every six months the employees are asked 12 questions to better understand their feelings in regards to workplace engagement. Based on the workers’ responses to the survey, which consists of 12 actionable workplace elements with proven links to performance outcomes, leaders will be in a position to act on their staffs feelings. The survey results tie directly to outcomes such as productivity, profitability, and employee retention and turnover.

So why is engagement at work important? Engaged employees make it a point to show up to work and do their job effectively. When an employee is engaged there is proven reductions in absenteeism and an increase in productivity. Engaged workers are more likely to stay with their employers. Employees who are engaged with their job and employer are more productive because they are motivated beyond personal gain, for example money. They are more focused and more motivated than any disengaged counterparts.

What will the results of this survey show the team at Cabonne Shire Council? Time will tell … How will the leaders respond? Again time will tell. For sure the Four Foundations of Job Relations will come into play.

21 June 2021- Victoria Police take scientific thinking to their next level.

Victoria Police logo "Uphold the right"

Following our simulation day late in 2019 Victoria Police Capability Department was enthusiastic about undertaking the Train the Trainer such that the skill could be best internalised. Then the pandemic struck in Australia …

To VicPol’s  credit, and such was their interest, that in March this year they contacted us again and asked we run our Toyota Kata full day simulation session again with a wider group. A full group of attendees including people from Forensics and IT were among those who participated in May. Feedback included …

‘Very valuable investment in me and our people. Thank you.’

‘Great to see you as a facilitator walk your talk.’

An ex Toyota person was present as an observer. They recognised the patterns which is not always easy when you’ve been so entrenched in something.

Our next step (in late July) is for 4 of the May participants to undertake the Train the Trainer for the simulation. We’ll then meet in mid-August and reflect on what they’ve done, what they’ve learnt and what they’ll do next.

Click here (and scroll to the third item) to find out more about the Simulation OR download the PDF

Stop the Press – The Australian Federal Police have just last week confirmed their next round of exposure to ‘improvement via scientific thinking’ for August or September this year.