Visual Thinking in a Visual Workplace (Visual Management)
A visual workplace is a self-ordering, self-explaining, self-regulating and self-improving work environment – where what is supposed to happen is happening on time, every time, day or night – because of visual solutions. (Dr Gwendolyn Galsworth)
At the core of an effective “visual workplace” are visual thinkers. That is people who understand and are practicing (applying) skills associated with the 8 Building Blocks of Visual Thinking.
A “visual workplace” solves the problem of “Information Deficits”. Information deficits create waste, simple as that. Such waste leads to late deliveries, poor quality and/or rework, accidents and increased costs.
“Information Deficit” doesn’t necessarily mean the information doesn’t exist somewhere, it usually does. What it does mean is it is not at hand at the right time for the right person.
When there are information deficits, because people generally have the right intent, they often just make stuff up. That creates all manner of risk.
I-Driven goes right to the heart of “what’s in this for me and my fellow workers”. I-Driven covers two key questions:
- What do I need to know (right now so I can do my work)?
- What do I need to share (that I know but others don’t but they need for their own work)?
(Source: Visual Workplace Visual Thinking, Visual-Lean Enterprise Press 2005)
Visual Workplace Australasia builds internal capability in applying the 8 Building Blocks of Visual Thinking such that “visuality” is integrated into day to day value add and leadership tasks. For example, “Visual Key Points” (that picks up a number of the Building Blocks) is a logical follow on to TWI Job Instruction. The storyboard used in practicing the Improvement Kata can be enhanced through visual thinking.
Brad Byrnes , Chief Operating Officer Parkes Shire Council
Andrew Francis, Chief Operating Officer Parkes Shire Council
Throughout this project Oscar has involved the experienced staff in the building of the knowledge and skill material, increasing the likelihood of a sustainable system, owned by our people.
Oscar has helped us develop a system of learning, in our own often fast paced environment that has the required consistency to ensure the quality required with the flexibility to accommodate the needs of the individual. He has made the step by step requirements clear, and reliably follows up on the tasks he is driving, carefully insisting and helping us reach each step of the project.
Baiada Poultry Garth Oakroot, Site Manager, Hanwood Feedmill
We had a wonderful 2 weeks of training on TWI covering JI and JR. JI is a very effective training methodology that we can apply in many areas. We were completely convinced that it can helps in shorten our training lead time, improve the efficiency and quality in our worker’s performance. How good if we can get to know this earlier!!
JR on another note is very much a soft skill training. On the first perception, it seems like a general knowledge; something that we were being taught in any leadership training. However similarly to JI; there’s a pattern of learning that we need to develop that is matter. Most of the time we know what should be done but we just failed to do so. JR will definitely address that as we will handle the issue steps by steps till that become a habits.
Oscar is a seasoned trainer, very knowledgeable in the subject. He carried out the training in his most professional self and accept no nonsense from the group. He has a sharp observation skill and always able to bring out the best from each student.
Schneider Electric (Malaysia) Chin Wei KUE, SC Performance Manager – Process Domain
Melissa Smith, Kata in the Classroom, Lean HR Summit- Austin, Texas, 12/9/19.
My deepest thanks!!
Marissa Brinkman – Fishback Financial Corporation
John Batten - President, New Hampshire Industries USA