News

Richard De Crespigny, captain of A380 Qantas Flight 32 that blew an engine out of Singapore in 2010, speaks of the value to him of having his slow mind ‘available’ such that he could problem solve scenarios that had never before been experienced in simulated or real flight.

When we add humans to a process and make a change that impacts habits and behaviours, often the changes made don’t have the desired effect. So how do we know if the change has ‘worked’?

During session four of Job Relations (JR) on Wednesday last week a site leader said to me “sometimes it doesn’t work”.

What is the compounding consequence of an aging workforce, rising demand and a tight labour market? Right now, we are at a crossroad in people development!

I’ve not yet seen positive relationships in any workplace where TRUST hasn’t been close to or at the core. So the question must come, assuming positive relationships are desired, how can we build trust? Or more interestingly perhaps, what part did trust play in the story of QF32?

… where ‘normal’ (or ‘good’) is the predetermined acceptable standard. A recent project with Lachlan Shire Council has taught me (Ben) a lot. Although, upon reflection, I’m now wondering why it took me so long. Let me show you what I learnt.

When I (Oscar) asked Tony Burns “what’s our objective for the week?” Tony replied “make sure all participants have enough knowledge and skill to go and play and learn from that”. What a terrific answer when the ‘playing’ is directed toward scientifically thinking within continuous improvement. It’s easier to act your way into a new way of thinking than think your way into a new way of acting …

The reality is if the why isn’t meaningful ‘enough’, the what and way we do it will probably waiver over time.

There is potential for 91,000 workplace experiments per year in a very large Australian government organisation. The maths is straightforward. It may be for your organisation too.

A client last week … A department knew they had ‘problems’. Productivity had dropped, Work in Progress was growing, quality ‘issues’ (that were ‘sort of’ measured) were raised. What then happened is very common in many workplaces. In the midst, one question saved us lots of time, effort, and energy.

Oscar was recently interviewed by Value Prop CEO, José Palomino, on Business Growth On Purpose. The discussion led to seeing ‘improvement’ a little differently.

What a person thinks - right or wrong - is a fact to that person and must be considered as such.

Job Relations, specifically the 4 steps to handle a problem, is introduced in linear form to assist ‘learning’, then, when learned, the cyclical nature can then be noted and applied.

In my mid-April news item I introduced the work we’re doing with Story Construction, Iowa. I spoke of the application of Work Standards with the Small Projects Group. Their endeavours have continued largely through ‘learn by doing’ with mentoring via Zoom (1 x 1 hour session per week). Our goal – apply the model you see to their ‘Daily Routine’ of planning and reflecting.

I have had a great time recently working with teams at different workplaces that both wanted their workplaces to speak. We’ve had some great learnings and conversations.