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February 8, 2024
I (Ben) have just started working with a new client. What we’re initially focusing on is making ‘go (normal)' regarding the output easy to see. Just as the example illustrates, when ‘go' is made easy to see …
January 15, 2024
Richard De Crespigny (pilot, QF32) quotes Anders Ericsson (2007) as saying deliberate practise is ‘specific and sustained efforts to do something you can’t do well, or even at all’. De Crespigny then goes onto describe this from a commercial pilot’s perspective where there’s quite a bit at stake!
December 12, 2023
On October 18th I (Ben) posted an article titled 'Are you giving credit when due?' This is a follow-up on that article.
November 9, 2023
Might the ability to conduct a practical workplace experiment be a) vastly overlooked and b) absolutely essential to improvement or even just change? We believe so; our evidence follows.
October 18, 2023
A leader in any situation, being work, sport or conflict such as the World Wars, cannot get the results themselves. If we try (‘easier to do it myself’) we will become quickly overburdened, quickly finding our goal is impossible. There is only one choice; create real followers who by nature will trust us, cooperate with us, and provide us with honest feedback.
September 19, 2023
At Story Construction (Iowa), in the last month, four leaders practiced workplace experimenting. For each this took 8 hours - about 5% of their work time assuming a 40 hour week. Such an approach to improvement probably won’t be for everyone at Story. But let’s conservatively assume it will be for 50%. They employ about 160 people thus, in a year or two’s time, 80 people may well be spending 5% of their work time experimenting - there’s 160 hours per week of experimenting going on at Story (alongside ‘getting the job done’). Just imagine that …
August 21, 2023
Engagement – who holds the power? Where does the primary obligation to be engaged lie? With the staff member, or with those who have the opportunity to create an ‘engaging environment’? We feel it’s the latter. Quite simply, staff won’t be inclined to engage in a non-engaging space! Therefore fundamentally it’s not ‘up to them’, it’s up to us. The staff will determine their level of engagement! So what can we do?
August 3, 2023
I (Ben) feel that sometimes we get so busy ‘doing’ we go into auto pilot and, as a result, often miss the true intent or value. We start to become transactional!
July 22, 2023
‘Making-do’ as a waste refers to a situation where a task is started without all its required inputs, or we choose to continue to do a task when a required input ceases to be available.
July 7, 2023
I was working with a client recently and a comment then a following ‘NON’ action really got me thinking.
June 26, 2023
Since April 20 we have published a series of articles focussed on questions a manager can ask their frontline leaders to gauge the chances of sustaining consistent desired results. Within there is an implicit skill that needs to be made explicit – the handling of problems.
June 12, 2023
Where are we in this series? Our frontline leaders can easily and consistently identify any difference between WHAT SHOULD BE HAPPENING and WHAT IS ACTUALLY HAPPENING; they are applying a robust training system thus addressing ‘don’t know, can’t do’; they have habits and a skill to address ‘does know, can do, but isn’t doing’.
May 29, 2023
Where are we in this series? Our frontline leaders can easily and consistently identify any difference between WHAT SHOULD BE HAPPENING and WHAT IS ACTUALLY HAPPENING, and they are applying a robust training system thus addressing ‘don’t know, can’t do’. So, what’s next and necessary for system stability?
May 16, 2023
You’re a frontline manager leading a ‘people-based system’ producing a product or service and your front line leaders can easily and consistently identify any difference between WHAT SHOULD BE HAPPENING and WHAT IS ACTUALLY HAPPENING. What’s next and necessary for system stability?
May 1, 2023
You’re a frontline manager leading a ‘people-based system’ producing a product or service. Daily you ‘walk the floor’ building strength in the system through understanding then responding to answers to 4 questions posed to your frontline leaders.
April 17, 2023
A frontline manager can be viewed as a person leading a (production or service) system where their primary asset is their people, in particular their frontline leaders, through whom the manager will get their operational results.

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